What Happens When You Call got mold?™

What Happens When You Call got mold?™
INITIAL PHONE CALL
When a prospective client calls us because of a mold or asbestos concern, here is what happens.
First and foremost, our phones are always answered by a live person. We ask you questions to determine the scope of the problem and determine the potential health concerns. Questions we want answers to include the following:
1. What year was the building built? (Important as asbestos concerns are imminent when the building was built prior to 1990)
2. What is the size of the area affected?
3. What do you think is the cause of the damage?
4. Is there an odour or smell?
5. What type of HVAC system do you have? i.e. High Efficiency fan forced furnace, electric heat, boiler etc.
6. Is there a health concern related to the mold or anyone with a weak immune system?
These are just some questions we ask.
SCHEDULING
Our next goal is to set up an appointment to meet with you for an initial consultation.
INITIAL CONSULTATION
Our goal is to create awareness and educate our customers. With this in mind, during our initial consultation, we will provide you with educational materials, including our “Flood Smart” and “Aware of the Risks” brochures, a business card and a got mold?™ pen.
During the inspection, our inspector will interview you and other building occupants to gather more information about your concerns. In addition, we will perform a visual inspection, take moisture, relative humidity, and dew point measurements both inside and outside of the building so that we have comparative data.
Since every situation is different, we require information regarding the building envelope. This information is required to set up a proper sampling strategy, if one is deemed necessary. It should be noted, companies that perform sampling without first performing a complete visual inspection of the buildings interior and exterior are most likely not providing you with the best service and should be avoided.
Pictures and a video will be taken so they can be reviewed by Project Managers after the consultation and throughout the duration of a project.
PROJECT
If, after the initial consultation, it is determined that work must be done, we will then create a scope of work for your review along with an estimated cost.
During the project and to keep you in the loop, we will provide you with access to your dropbox folder so that you have access to the pictures and other documents.
In addition, our Team leaders will communicate with you daily via telephone or email during your project, in an effort to keep you informed of our progress. We will also communicate any concerns or new findings we encounter during the project. Once the work is complete you will receive a report detailing our daily activities and time spent on each aspect of the project.
THIRD PARTY VERIFICATION
When we have completed your project it is a requirement that you have our work verified by an independent third party.
This step is necessary because when mold contamination is disturbed the tiny little spores become airborne. These tiny little spores can not be seen by the naked eye so the air must be sampled and must meet the standards of a normal fungal ecology. A normal fungal ecology is achieved when the air on the indoor environment test results are equal to or less than the counts found in the outdoor air. Also indicator molds such as Chaetomium SP. and Stachybotrys SP. must be identified if found in indoor samples after remediation and further cleaning may be required.
Once we receive the Third Party verification that the work site is back to a normal fungal ecology we will conduct a follow up call to gather information pertaining to your overall experience with got mold?™ and ask for a testimonial. We take our future seriously and use the data provided by our customers to learn and educate our employees. We strive to improve on every project.

Another Satisfied Got Mold? Customer

Another Satisfied Got Mold? Customer
We just received the following testimonial. Thanks Pat Ginter of Regina, SK for your kind words!
This past spring we gutted our basement and unknown to us we had black mold on the cement walls. When I tore out the bathroom I was totally amazed at what I found. We’d had our two sump pumps run every 10 minutes after the heavy rains during the summer and controlled most of the water, thinking we’d prevented anything from happening regarding mold damage.
I called Got Mold? they promptly gave an estimate and their crew came within a short time frame. Very professional group and they took good care and did a tremendous cleaning job of the whole basement even the floor joists and very pleasant.
I thought there was a problem on one wall a week after they left and called them…they were here within hours…very impressed. This ended up being nothing and they confirmed this and made us feel at ease.
Since having this done I’ve noticed that I do not have major sneezing attacks…one never knows what could be causing health symptoms and the strange smell that came when the house was closed up for awhile is gone as well.
Very satisfied and would recommend Got Mold? to those looking to find out if they have mold or got it already. Also anyone looking for a great company to work for I’d recommend them as they certainly work as a team.
Thanks guys!

Another Satisfied Got Mold? Customer

Another Satisfied Got Mold? Customer
We just received the following testimonial. Thanks Kerry and John Powell of Emerald Park, SK for your kind words!
When you are told that you have mold in your home you start to worry if it is spreading, contained or more importantly how is this impacting the health of our family. Being a breast cancer survivor, I was particularly concerned of the health risks.
We were very impressed at how Got Mold? handled the restoration of our basement. The team was very professional, knowledgeable, considerate, friendly and thorough in getting our basement restored. They addressed our problem quickly, keeping everything downstairs contained. They answered our questions and had the job completed within 4 days.
Following the remediation, they suggested we have a third party complete air quality testing to ensure there is normal or expected ratio of indoor versus outdoor spore counts. After the testing, the results reflected the restoration was a success and everything came back acceptable. We had no doubt that this would be the outcome due to the professional work that was conducted by the team at Got Mold.
My husband and I would definitely recommend Got Mold? if anyone is requiring mold remediation. We are extremely pleased with the excellent customer service we received and now have peace of mind that the mold spores have been removed and are no longer a threat.
Thank you for making this unfortunate situation as positive an experience as it can be.
Thanks so much to the team at Got Mold? for your assistance. It is greatly appreciated!